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LEGAL PRIVACY POLICY for www.hcscomputers.co.uk

We at HCS Computers respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site.  Our privacy policy has been provided and reviewed by the solicitors at Legal Centre who specialise in online internet contracts.

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

[For the purpose of the Data Protection Act 1998, Mike Davis is our data controller.]  

1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

1.1 Data regarding your visit(s) to our website and any resources used are collected.  The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.

1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.

1.3 If for any reason you communicate with our personnel or site we may collect information. 

2. Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you. 

Your browser has the ability to decline cookies.  This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies to which we have no control.  If used, these cookies are downloaded by clicking on an advertisement found on our website. 

3. Our Use of Your Information

Information stored or collected regarding you helps us improve and offer services you need.  The following list contains how we might use your data:

3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have.  We may also send information on products or services you may be interested in, as long as consent has been received. 

3.2 Contract Commitments: To meet any Commitment we make to you.

3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.

3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.

3.5 We may use data or allow third parties to use information that is not related to goods or services you may be interested in.  We or third parties contact you only if consent has been provided by you at anytime, based on information we collected.

3.6 Any new customer can only be contacted by us or third parties if consent has been offered via our site.  We only send communications you have consented to.

3.7 Anyone who does not wish to give consent for our site or third party use has the opportunity to decline.  Once we receive your withhold for consent we will remove your details from any mailings or third party communications. 

3.8 None of the information collected about you will offer identifiable characteristics.  Information shared to a third party is statistical only.  We will not reveal who you are, only mathematical information about our visitors.  

4. Personal Data Storage

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you.  These data sites are for storing or processing of your information.  The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data.  It may include such processes as processing a payment or offering support for your service or product needs.  The staff processing or storing information may work for our suppliers outside the European Economic Area.  By submitting your data to use you have agreed to this transfer and storage of data.  We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers.  Transaction data is encrypted for your safety.

4.3 You should understand data via online transmission is not completely secure.  We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically.  Transmission of any data by you is at your own risk.  Where applicable you may be given access to sections of our site that require a password.  You are responsible for the passwords safety and confidentiality. 

5. Information Disclosure

5.1 At times we may disclose personal information to persons in our group.  This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

            5.2 Third Party disclosure may occur for the following reasons:

5.2.1 Selling any or all of our business to a third party may result in sharing your information.

5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.

5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information. 

6. Third Party Links

Third party links may be discovered on our site.  These third party links have their own privacy policy, which you agree to when you click on the link.  We are not responsible nor do we accept responsibility for third party links.  Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.  

7. Information Accessibility

We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you.  If you wish to have access about our data collection on you please pay our fee of £10.  The fee covers our costs for processing your request and getting the data to you.  Please use the contact details below to formulate your data access request. 

8. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy.  We welcome any communication via the email address supplied here: This e-mail address is being protected from spambots. You need JavaScript enabled to view it scomputers.co.uk

 

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HCS Computers Consumer Terms of Sale
Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. By placing an order with HCS you agree to these terms.
  1. Format of the contract
    1. These terms of sale apply to all goods supplied by HCS Computers, whose registered office is at 55 Castle Foregate Shrewsbury Shropshire UK SY1 2EJ, (the "Supplier").
    2. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
    3. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
    4. The contract is subject to your right of cancellation (see below).
    5. The Supplier may change these terms of sale without notice to you in relation to future sales.
    6. To order goods through the HCS Computers Company website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
    7. HCS Computers gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.
    8. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
    9. These terms and conditions are subject only to UK law.
  2. Description and price of the goods
    1. The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
    2. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
    3. Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
    4. In addition to the price, you may be required to pay a delivery charge for the goods.
 
  1. Payment
    1. Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date, except where agreed otherwise by the Supplier and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
    2. There will be no delivery until cleared funds are received , except in the case of supplies of goods provided on credit terms.
    3. Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
    4. Where the Supplier agrees to provide goods on credit terms, the standard payment terms shall be 30 days from the date of invoice. In the event that payment is not made by the due date the Supplier reserves the right to charge interest from the date of invoice at 8% per annum, compounded monthly.
    5. The Company reserves the right to levy charges for any of the following services: Inspection of any piece of computer equipment and installation / replacement of either software or hardware - Use of credit / debit cards or rapid cheque clearance facilities, Diagnosis and testing of any problems encountered with any piece of hardware or software, Recovery of any hardware or software problems and backup of any data when requested by the customer.
    6. Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid.
  2. Delivery
    1. The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
    2. Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
    3. If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible.
    4. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
      • store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
      • sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
    5. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
    6. The Company will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
    7. Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.
    8. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
    9. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
    10. Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
    11. Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the Contract.
    12. Delivery charges are calculated by weight and number of packages being sent. There will also be additional delivery charges for offshore destinations such as Ireland.
    13. Any refused deliveries will be returned to the supplier. Upon receipt of the goods with the supplier a refund will be issued minus 10% of the value of the order to cover administration costs.
  3. Risk/Title
    1. The goods are at your risk from the time of delivery.
    2. Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
      1. the goods, and
      2. all other sums which are or which become due to the Supplier from you on any account.
    1. The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
  1. Title for Business Customers
                             iii.       If you are a business customer until ownership of the goods has passed to you, you must:
      1. store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property;
      2. not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
      3. hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
    1. If you are a business customer your right to possession of the goods shall terminate immediately if:
      1. you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
      2. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
      3. you encumber or in any way charge any of the goods.
    1. For the purposes of these Terms and Conditions, a Business Customer shall mean any body corporate, educational establishment, hospital, health authority, governmental or local governmental body or any other organisation to whom the distance selling regulations apply, or any other customer for whom a trade account has been granted.
    2. Business customers are exempt from returning items within 7 days under the distance selling act.
    3. Trade customers are liable for all carriage costs.
    4. In the event that payment is not received within 28 days of the due date,
a.   All monies owing to the Supplier shall become immediately payable to the Supplier irrespective of whether it would have been due under the previously agreed payment terms.
b.   The Supplier shall be entitled to charge the Customer the sum of £50+VAT in respect of a debt collection administration fee.  
  1. Your right of cancellation
    1. Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
    2. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or via this page , giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
    3. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
    4. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
    5. Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
    6. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. PC systems are built to customer specifications and the following cancellation charges apply:
Stage
Custom Build and built-to-order
Paperwork Stage
£10
Component Items Picked
£15
Build has commenced
£45
Build has been completed
£55
    1. Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.
    2. An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
    3. In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer
  1. Warranty
                            vii.            All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
                          viii.            This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
                             ix.            If the goods supplied to you are damaged or any item missing/incomplete on delivery, you must notify the Supplier within 48 hours.
                              x.            If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
                             xi.            If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to: 
A full Refund, If this is within 28 days. After this time a replacement product or credit note (to the value of the replacement) will be offered.
                           xii.            It is the responsibility of the buyer to return and collect goods to / from the Company's premises. (See definition for The Company).
                          xiii.            Items purchased from the Bargain Basement or sold at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. They may be missing drivers, manuals, cables and accessories. Packaging, if supplied, may not be in new condition. All items are tested working.
                          xiv.            Any items which are returned under the warranty and are found to be in a working condition will be charged a testing fee of £10 or 10% of the value of the goods, whichever is the greater.
  1. Limitation of Liability
                                 .            Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
      1. there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
      2. such loss or damage is not a reasonably foreseeable result of any such breach;
      3. any increase in loss or damage resulting from breach by you of any term of this contract.
    1. Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
    2. If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
  1. Returns Policy
                               ii.            It is the responsibility of the buyer to return and collect goods to / from the Company's premises. (See definition for The Company).
                             iii.            The goods cannot be returned unless an RMA number has been requested and obtained from the Company and the package clearly marked on the outside with this identification.
                             iv.            It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Company reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
                               v.            Computer Systems built to the customer's individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
                             vi.            If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
                            vii.            Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note. Goods must be sellable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 7 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
                          viii.            HCS Computers gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.
                             ix.            Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid.
                              x.            We will not accept returned software and/or licences under any circumstances.
  1. Data Protection
                                 .            The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
  1. Images
                                 .            Product images are for illustrative purposes only and may differ from the actual product.
www.freecreditreport.com
 

Here at HCS Computers we offer the best computer deals and laptop deals around.

We supply computers, laptops, monitors, networking, printers, inks and toners, computer components, computer peripheral and accessories.

We have been in business giving you great deals on laptops and computers for the last 14 years. Originally working from our headquarters in Shrewsbury, we can now offer a full service throughout the UK, so you get the best deals on computers around.

You can buy computers from us with confidence of a great product and a great service.

Read more...

 

Our Staff

 

Directors

  

Paul Harbourne - Paul founded HCS back in 1997 working from his garage fixing PC's, since then the company has grown into one of Shropshire's Premier I.T retailers and service providers.  Paul specialises in server and business support, working planning and maintaining support for some of our biggest clients.

 

To contact Paul please email him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Mike Davis - Mike joined HCS in 2002 and worked his way up to became a Partner and then Director in 2008.  Mike is a product and hardware specialist working with some of the biggest distributors in the UK to ensure our clients get the best value products for their money.

 

To contact Mike please email him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Sales Staff

 

Victoria Davis - Victoria joined her dads business back in 2001.  Working as repairs manager and now in sales Victoria specialises in hardware as well as being able to offer repairs advice.  Victoria has recently returned part time from materinity leave but continues to be the lynchpin of our sales team.

 

Harry Woodman - Harry joined us full time early 2011 after doing his work experience with us and working weekends.  Over the past couple of years Harry has built up his knowledge of hardware and software working with repairs and sales and now holds a full time role in our sales department, being in sales Harry is an valuable member of the team.

 

to contact sales please email them at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

Repairs Staff

 

Alex Vnoucek - Alex has been with us over 10 years.  Again like many of our staff Alex started with HCS on work experience and has worked his way up to become our repairs and service manager looking after our in-house repairs department.  Having worked in servicing and PC build for the amount of time he has there is nothing Alex doesnt know about repairing and servicing PC systems.

 

James Devon - James completed his business NVQ with us in 2009 and has since become a full time member of our repairs department.  Getting his training in house he has become a valuable member of the repairs team working with Alex and Hannah in our inhouse service department.

 

Hannah Phillips - Hannah works along side Alex and James in our service department.  Gaining training from Victoria she now holds a very busy and valuable role within our service department doing laptop repairs and maintenance.  She also offers help to our webdesigner producing artwork and designs.

 

to contact repairs please call them on 01742 233550 and choose option 2.

 

 

Business Services Staff

 

Nic Storey - Nic works in our business services department specialising in server and network implementation.  Nic joined us in 2005 and also offers onsite customer support for domestic customers, ranging from PC setups to full wireless network configuration and everything in between.

 

to contact Nic please mail him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Paul Rees - Paul joined us in 2010 and works as our main webdesign manager.  Offering solutions for businesses ranging from single page static sites to multi page e-commerce sites such as this one, Paul can offer you a solution that will meet your requirements and budget.   

 

to contact Paul Rees please email him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

 

Sales

 
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